Shipping policy

Estimated delivery times:

• Standard Delivery (UK Mainland only): 2–5 working days
• Express Delivery: Available upon request — please contact us before placing your order.

Delivery estimates are provided for guidance only and may vary depending on courier delays or seasonal demand.

International Shipping 

At this time, we do not offer international shipping. 

Order Tracking

Once your order has been dispatched, you will receive an email confirmation with tracking details (if applicable). Please allow up to 24 hours for tracking information to become active.

Delayed or Lost Deliveries

We are not responsible for delays caused by couriers, postal services, or adverse weather conditions. If your order has not arrived within the expected timeframe, please contact us at admin@pawsandpotions.com.uk with your order number, and we will look into it promptly.

Incorrect Delivery Information

Please ensure your shipping details are correct before completing your order. We cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.